Terms of Service

1. Who We Are

This website is operated by Irish Customs Agents.

Our website address is:

https://irishcustomsagents.com

Irish Customs Agents provides customs clearance and related customs support services for businesses and individuals moving goods into and out of Ireland.

2. Acceptance of These Terms

By accessing or using this website, you agree to be bound by these Terms of Service.

If you do not agree with these terms, you should not use this website.

3. Use of This Website

You may use this website for lawful purposes only.

You agree not to use this website:

  • In any way that breaches applicable laws or regulations

  • To submit false, misleading or inaccurate information

  • To interfere with the security, functionality or availability of the website

  • To attempt to gain unauthorised access to the website, server or related systems

  • To transmit harmful code, spam or malicious content

We may restrict or block access to the website where we believe there has been misuse or unauthorised activity.

4. Website Content

The content on this website is provided for general information purposes only.

While we aim to keep information accurate and up to date, customs rules, duties, taxes, procedures and regulatory requirements may change. Website content should not be treated as formal legal, tax, customs or regulatory advice.

You should contact us directly for advice or assistance specific to your shipment, goods, business or circumstances.

5. Customs Clearance Services

Irish Customs Agents may provide services including, but not limited to:

  • Import customs clearance

  • Export customs clearance

  • Customs declaration preparation and submission

  • SPS and IPAFFS-related customs support

  • Vehicle customs clearance

  • Customs documentation review

  • Duty, VAT and customs process guidance

The exact services provided will depend on the instructions, documents and information supplied by the client.

6. Client Responsibilities

When engaging Irish Customs Agents, you are responsible for providing complete, accurate and timely information.

This may include, but is not limited to:

  • Commercial invoices

  • Packing lists

  • Commodity codes

  • Importer/exporter details

  • EORI numbers

  • Vehicle documentation

  • Transport details

  • Certificates, licences or permits where required

  • Any other information needed to complete customs formalities

You are responsible for ensuring that the information supplied to us is correct and complete. Delays, penalties, charges, inspections, seizure of goods or other consequences may arise where incorrect, incomplete or late information is provided.

7. No Guarantee of Customs Clearance Outcome

We will use reasonable care and skill in providing customs clearance and related services.

However, customs clearance decisions are made by the relevant authorities. We cannot guarantee that goods will be cleared within a specific timeframe or that customs authorities will not request further information, inspect goods, apply duties or taxes, delay clearance or take enforcement action.

8. Duties, Taxes and Third-Party Charges

Any customs duties, VAT, excise duties, port charges, storage fees, inspection fees, courier charges, government charges or other third-party costs are the responsibility of the client unless agreed otherwise in writing.

Any estimates provided are for guidance only and may change depending on the final decision of customs or other relevant authorities.

9. Quotes and Fees

Any quotation provided by Irish Customs Agents is based on the information available at the time.

Additional fees may apply if:

  • Further work is required

  • Incorrect or incomplete information is supplied

  • Additional declarations or amendments are needed

  • Customs authorities request further documentation or intervention

  • The scope of work changes

  • Urgent or out-of-hours work is requested

Fees, payment terms and service scope may be confirmed separately by email, proposal, invoice or written agreement.

10. Payment

Clients agree to pay all agreed fees, charges and costs relating to the services provided.

We may require payment before submitting customs declarations or completing work. We may pause or decline services where payment is overdue or where required information has not been provided.

11. Website Enquiries

Submitting an enquiry through this website does not create a binding contract or guarantee that we will provide services.

A service relationship is only formed when we accept the work and confirm the scope, requirements and applicable fees.

12. Intellectual Property

All content on this website, including text, layout, graphics, branding, images and other materials, is owned by or licensed to Irish Customs Agents unless stated otherwise.

You may view and print website pages for personal or internal business use only.

You must not copy, reproduce, distribute, modify or use website content for commercial purposes without our prior written permission.

13. Third-Party Links

This website may contain links to third-party websites or resources.

These links are provided for convenience only. We are not responsible for the content, accuracy, security or privacy practices of third-party websites.

Accessing third-party websites is at your own risk.

14. Limitation of Liability

To the fullest extent permitted by law, Irish Customs Agents will not be liable for any loss or damage arising from:

  • Use of, or inability to use, this website

  • Reliance on general information provided on the website

  • Errors, omissions or outdated information on the website

  • Delays caused by customs authorities, ports, carriers, government agencies or other third parties

  • Incorrect, incomplete or late information supplied by the client

  • Website downtime, technical issues, viruses or security incidents

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

15. Indemnity

You agree to indemnify Irish Customs Agents against any claims, losses, liabilities, costs, penalties or expenses arising from:

  • Incorrect, incomplete or misleading information provided by you

  • Your breach of these Terms of Service

  • Your misuse of this website

  • Your failure to comply with customs, tax, import, export or regulatory requirements

16. Data Protection and Privacy

Your use of this website is also governed by our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use and protect personal data.

17. Availability of the Website

We aim to keep the website available and functioning properly. However, we do not guarantee uninterrupted access to the website.

We may update, suspend, restrict or withdraw access to the website at any time without notice.

18. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page. Continued use of the website after changes are published means you accept the updated terms.

19. Governing Law

These Terms of Service are governed by the laws of Ireland.

Any disputes arising in connection with these terms, this website or our services shall be subject to the jurisdiction of the Irish courts.

20. Contact Us

For questions about these Terms of Service, please contact Irish Customs Agents through the contact details provided on this website.

Website: https://irishcustomsagents.com

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